Van/Camper site Policies

  1. PAYMENT POLICIES

    1. Full payment is due at the time the reservation is made. We accept major credit or debit cards (Visa, MasterCard, American Express, Discover). All rates are subject to Taxes and administrative fees. Taxes and Fees are subject to change without notice.

    2. Rates/policies are subject to change and vary during high impact periods and special requests.

  2. CANCELLATION POLICY

    1. Similarly to our accommodation reservations and event tickets, there are no cancellations or refunds allowed on van/camper sites for any reason.

    2.  No refunds are provided for late arrivals or early departures. 

    3. Desert Reef Hot Spring reserves the right to cancel or amend any reservation without notification should the deposit or payment dates not be met. 

    4. Cancellation anytime releases rights to the accommodation.

  3. CHECK-IN AND CHECKOUT TIMES

    1. Check-in: Van/camper site check-in is from 6:00pm - 9:00pm. Soaking is included from 6:00pm - 10:00pm

    2. Check-out: Van/camper check-out is at 12pm. Soaking in the morning is included from 8:00am - 12:00pm

    3. During events: Check-in time for van/camper sites is at the start of an event (or upon arrival if they book an earlier soak. Soak sessions prior to event must be booked ahead of time). Check-out is at 10am. Soaking in the morning afterward is not included, but you may book a morning soak ahead of time.

  4. ARRIVAL TO PROPERTY

    1. Please visit the Front Office to check-in for your reservation.

    2. To expedite your check-in, please acknowledge our policies at the time of booking or purchasing your tickets.

    3. Office hours are based on main pool hours of operations.  

  5. FEES

    1. Should guests leave a property in unacceptable condition, an additional $100 will be charged to their account.

  6. PETS

    1. We love pets, but there are no pets allowed on property or in accommodations, with exception of ADA recognized service animals.

  7. SMOKING

    1. Absolutely No Smoking of any kind inside. Guests who violate this policy will be charged an additional cleaning fee of $500.

    2. No smoking in the parking lot. Smoking only in the smoking area near the bench in front of the main office.

  8. CHANGES BY Desert Reef Hot Spring

    1. Desert Reef Hot Spring reserves the right to make accommodation/site and/or other changes to a guest reservation, which become necessary due to unforeseen circumstances. Desert Reef Hot Spring will do everything possible to ensure the impact of any change is as minimal as possible.

  9. PROPERTY FACILITIES & AMENITIES

    1. Guest(s) shall keep the perimeter of their accommodation tidy and rubbish free. 

    2. Van/Camper guests have access to the main property throughout normal business hours, from check-in to check-out.

    3. Access to the pools are only allowed during posted times there is NO ACCESS to the main pools or property. NO AFTER HOURS USE IS ALLOWED

    4. The main pool area does have clothing optional hours, check with staff and website for further details. 

    5. No tents allowed

    6. There are no hookups and generator use is not allowed at any time

    7. Parking permits are required and must be displayed on your vehicle at all times

    8. Restroom access for van/camper site overnight guests is our porta potties located nearby.

    9. All guests in a van/camper site must be in a van, truck camper, or Class B ONLY

  10. SPECIAL OFFERS

    1. Special offers are subject to change at any time. Special offers cannot be used in conjunction with any other promotions.

  11. MISCELLANEOUS POLICIES

    1. Must be 21 or over to reserve and check-in.

    2. All hours of operation are Quiet Hours. Guests resulting in noise complaints will be charged an additional $75 fee. If recurring, guests may be asked to leave. 

    3. Desert Reef Hot Spring will charge the credit card on file should any damage occur to the property during the rental period. Damage to furniture, linens and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs. We will always be transparent in our communication about damage to the rooms. Keep in mind that excessively soiled linens, carpets and furniture will be included as damages.

    4. Tent and car camping is prohibited.

  12. DISCLAIMER

    1. Management reserves the right to evict or refuse entry to any person who has evidenced a disregard for the rules without a refund.

    2. The Renter agrees that Desert Reef Hot Spring  shall not be liable to Renter, Renter’s guests, invitees or any other person for any injury, loss or damage to any person or property on or about the rental premises. Renter shall hold Desert Reef Hot Spring  harmless and indemnified from and against all loss or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect, or default of the Renter, his/her guests or invitees. The Renter acknowledges that Desert Reef Hot Spring, assumes no liability thereunder.

If you plan to visit our main pool, please read our Pool Policies.