FREQUENTLY ASKED QUESTIONS

You can read our pool policies here.

Reservations are required, and we do not accept walk-ins. If you do not see a slot available for your desired time, you may check back to see if there have been cancellations.

Cancellations must be made at least 2 hours ahead of time.

Our website has the most up to date information on reservation availability. Calling our office will not open up additional spots. Please make a reservation in advance so you can enjoy our healing waters.

Make your reservation here.

No, Desert Reef is not a good place for groups. Reservations are allowed to a maximum of 6 people who attending together. This includes groups for birthday parties, bachelorette parties, and other social events. Our priority is the relaxation, safety, comfort, and enjoyment of all patrons at Desert Reef. 

If you would like to host a retreat or private event, please reach out on our contact page.

Groups are expected to adhere to all of our policies, and will be asked to leave if policies are not followed. This includes but is not limited to the following:
Inappropriate behavior will not be tolerated. No one will be allowed to engage in any lewd, loud, offensive, or rude actions, activities or behaviors which interferes with the privacy, safety, or enjoyment of any other patron. Guests who do not comply with our policies will be asked to leave along with their entire group and will not be allowed reentry to our facility again.

Desert Reef is suits-optional during all open hours, except on Fridays from open until 7:00pm when suits are required.

During standard hours Desert Reef is for guests 18 and over. For private rentals in the main pool area guests of all ages are welcome. Please note that for either standard hours or private rentals there is no lifeguard on duty. Regardless of age you can be assured that loud, rude, lewd and offensive behavior is prohibited and is not tolerated. But the pool is not a play pool. It's a place for relaxation. No jumping, diving, splashing, acrobatics, loud voices, crying, whining, et cetera are allowed.

We offer a limited number of RV/van spots, which can be booked here.

If you book one of these sites, please read all of our policies before booking. Some details to highlight:

• Vans, truck campers, and Class B ONLY (no tent camping)

• There are no hook-ups.

• No generators.

• There is no overnight pool access.

We do not allow any tent or car camping on our property. Please check for local campsites or BLM if you’d like to camp during your visit.

We do not! We are located in the high desert in an area prone to drought and we do not allow fires or grilling of any kind.

For the safety and well-being of all participants, as well as to ensure a secure and comfortable environment, we have established specific attendance guidelines. At this time, we are unable to accommodate single male individuals who do not have a co-attendee. We appreciate your understanding and cooperation in helping us maintain a welcoming atmosphere for everyone.

All soaking reservations must be cancelled 24 hours before your appointment in order to receive a refund. We do not offer partial-refunds.

There are two ways you may cancel your reservation:

1) The easiest method will be to find your confirmation email, and scroll to the bottom of the email and click the button that says “Cancel Reservation”. This method will also be the quickest to begin the refund process.

2) The second method is to navigate to our Contact Page, and complete the contact form. Select “Cancelling my soaking reservation” and then provide the necessary information for our team to find and cancel the reservation(s).

In the event that you receive a refund of payment, funds can take up to 10 business days after our processing to become available, depending on your bank institution. Debit cards typically require the most time. Refunds will be processed on the original card used to purchase and will not be processed for amounts larger than the original purchase amount.

We allow cancellations up to 72 hours prior to your arrival date. If you must cancel your reservation within 72 hours, you will be charged the amount of one nights stay.

We do not provide refunds for late arrivals or early departures. Desert Reef Hot Spring reserves the right to cancel or amend any reservation without notification should the deposit or payment dates not be met. Cancellation anytime releases rights to the accommodation.

Please view our “Soaking 101” page to learn everything you need to know about our pools! If you have further questions we encourage you to reach out to our team so we can better assist you.